Q. How much will my live scan cost?
A.
There are several factors that determine the cost of your live scan. If
your Requesting Agency has a billing number on your Request for Live
Scan Form, you will pay our Rolling Fee of $22 but if you pay by cash,
your Cash Discount,
Rolling Fee is only $20 in Ventura and only $18 in Simi Valley and
Thousand Oaks.. If your Agency does not have a billing number the cost
will depend on what type of agency you are printing for and what Levels
of Service they require. In general if only DOJ is checked under Level
of Service you would add the DOJ (Department of Justice) fee of $32 to
our Rolling Fee. If DOJ and FBI are required you would add the DOJ fee
of $32 plus the FBI fee of $19 to our Rolling Fee. For Agencies who run
their live scans through the Department of Social Services there would
be an additional $10 Department of SS fee. These are general fee
guidelines, the actual cost of your live scan may vary.
Q. If I have been live scanned in the past do I need to do another one?
A.
Yes, each live scan is only good for the Requesting Agency of that
scan. It is a Misdemeanor for any Agency to give the results of your
live scan to another Agency.
Q. Will I get a copy of the results of my live scan?
A.
No. The results are only sent to the Requesting Agency. You will only
be given a copy of the Request for Live Scan form that you bring in at
the time of fingerprinting, this form does not have any criminal
history results. If you need a copy of your criminal history please see
“How do I get a copy of my criminal history”
Q. How long does it take to do a live scan?
A. It takes approximately 5 to 10 minutes per live scan.
Q. What do I need to bring when I come in for my live scan?
A. You will need to bring your Request for Live Scan Service Form , a Valid photo ID and payment.
Q. Where do I get the Request for Live Scan Service Form?
A.
You would get the Form directly from the place of business that is
requesting you to be live scanned. For licensing and certification the
Forms can usually be found on the governing Agencies website. For
example you would find the Request form for a Security Guard from the
Bureau of Security and Investigative Services website, for Notaries you
would go to the Secretary of State website, etc.
Q. My live scan is taking awhile, how can I check on the status?
A.
You can call the Department of Justice 24 hour automated number at
(916)227-4557. You will need to have your copy of the Request for Live
Scan Form that you were given after fingerprinting. The automated will
ask for your ATI number that was written by the live scan operator on
your form. It will also ask you for your date of birth. Write down the
dates that your live scan was sent on, be sure to listen to the entire
message if your scan included FBI. The California response is your DOJ
(Department of Justice) response. After you have the dates you can
contact the Requesting Agency for follow up. If the message says that
you are still in process call the DOJ number at a later date. This
recording will only give you the dates your results were sent on, it
will not give you any results. The Department of Justice runs both the
California (DOJ) and the FBI searches.
Q. What if my fingerprints were rejected?
A.
You MUST have a letter of rejection from the Department of Justice with
you when you come back for a reprint. We cannot reprint you without
this letter. You will also need a new Request for Live Scan Service
form as well as your valid photo ID. If you had your original
fingerprinting done with Livescan Express there is no charge for a
reprint. If your original prints were done at another live scan
location you will only pay the rolling fee.
Q. How do I get a copy of my Criminal History?
A.
You will need to do a live scan for a Record Review. You can find the
request for Live Scan Service Form for a Record Review on the Attorney
Generals website at: http://ag.ca.gov/fingerprints/security.php
The results will be mailed to you at the address you indicate on your
Form. This live scan is only good for convictions in the state of
California.
