Q. How much will my live scan cost?

A. There are several factors that determine the cost of your live scan. If there is an Agency billing number on your Request for Live Scan Form you will only pay our Rolling Fee of $22 credit, or $20 with the cash discount. If your Agency does not have a billing number the cost will depend on what type of agency you are printing for and what Levels of Service they require. Please see our section under FEES for further information.

Q. If I have been live scanned in the past do I need to do another one?

A. Yes, each live scan is only good for the Requesting Agency of that scan. It is a Misdemeanor for any Agency to give the results of your live scan to another Agency.

Q. Will I get a copy of the results of my live scan?

A. No. The results are only sent to the Requesting Agency. You will only be given a copy of the Request for Live Scan form that you bring in at the time of fingerprinting, this form does not have any criminal history results. If you need a copy of your criminal history please see “How do I get a copy of my criminal history”

Q. How long does it take to do a live scan?

A. It takes approximately 5 to 10 minutes per live scan.

Q. What do I need to bring when I come in for my live scan?

A. You will need to bring your Request for Live Scan Service Form , a Valid photo ID and payment.

Q. Where do I get the Request for Live Scan Service Form?

A. You would get the Form directly from the place of business that is requesting you to be live scanned. For licensing and certification the Forms can usually be found on the governing Agencies website. For example you would find the Request form for a Security Guard from the Bureau of Security and Investigative Services website, for Notaries you would go to the Secretary of State website, etc.

Q. My live scan is taking awhile, how can I check on the status?

A. You can go to the Department of Justice website at https://applicantstatus.doj.ca.gov . You will need to have a copy of the completed Request for Live Scan Form that you were given after fingerprinting. Your ATI number is written by the live scan operator at the bottom of your form. We recommend you write down the dates that your live scan was sent so you can follow up with your Requesting Agency. If the message says that your results are still in process, keep checking back with the website as prints are processed 24/7. This website will only give you the dates your results were sent, it will not give you any results.

Q. What if my fingerprints were rejected?

A. You MUST have a letter of rejection from the Department of Justice with you when you come back for a reprint. We cannot reprint you without this letter. You will also need a new Request for Live Scan Service form as well as your valid photo ID. If you had your original fingerprinting done with Livescan Express there is no charge for a reprint. If your original prints were done at another live scan location you will only pay the Rolling Fee.

Q. How do I get a copy of my Criminal History?

A. You will need to do a live scan for a Record Review. You can find the request for Live Scan Service Form for a Record Review on the Attorney General's website at: https://oag.ca.gov/system/files/media/BCIA-8016RR.pdf

The results will be mailed to you at the address you indicate on your Form. This live scan is only good for convictions in the state of California.




Contact Livescan Express
Email: Contact Us
Phone: (805) 339-0422